Shipping to Germany
Yes, Fun-Esports ships to Germany. Germany is a shipping zone in its own right, distinct from mainland France and from the rest of the European Union, with its own shipping rate. Every retro handheld console in the catalogue, Anbernic, Retroid Pocket, TrimUI, Powkiddy, Miyoo and Ayn, is dispatched there at tax-inclusive prices, with no customs charges, with tracking sent by e-mail and with after-sales service in French.
As Europe's leading market for retro handhelds, Germany concentrates strong demand for Linux-based and Android-based consoles. This page is aimed at the French-speaking audience ordering to a German address: expatriates, students, cross-border workers from Alsace and Moselle living in Saarland, Rhineland-Palatinate or Baden-Württemberg. A German domain, fun-esports.de, also exists for the German-speaking market; the conditions described here are those of the French shop, in French, shipping to Germany.
Shipping costs and delivery times
Germany has its own rate card: shipping there is 6,90 € whatever the type of product, whereas accessories are sent for 4,90 € to France and to the rest of the European Union. Free shipping from 50 € of purchase applies in the same way.
| Destination | Product type | Shipping cost | Free shipping |
|---|---|---|---|
| Germany | Handheld console | 6,90 € | Not applicable |
| Germany | Other products (accessories, keycaps, mouse pads) | 6,90 € | Free from 50 € of purchase |
| Mainland France | Other products | 4,90 € | Free from 50 € of purchase |
| Rest of the European Union | Other products | 4,90 € | Free from 50 € of purchase |
Allow 10 to 15 working days on average for delivery to a German address. The maximum contractual period is 30 days under article L216-1 of the French Consumer Code, beyond which the order may be cancelled and refunded. Every shipment is tracked; the carrier is determined by the destination and the parcel format, and the tracking number is sent by e-mail as soon as the parcel leaves. A damaged parcel must be the subject of a claim within 5 working days, with photos.
VAT and customs
The prices shown are tax-inclusive, French VAT included. As Germany is a member of the European Union, goods move freely from France: no customs duty, no import tax and no clearance fee can be claimed from you on delivery, and the parcel is not subject to an import declaration.
The total paid when ordering is therefore final. The sale is made by JMR-Service, 2 rue des chaumes dorés, 27930 Guichainville, France, SIRET 929 116 275 00025, VAT FR02 929 116 275.
What you can order
The entire range can be shipped to Germany. The handheld consoles collection gives an overview of the machines available. Anbernic consoles account for most of the demand in Linux retro gaming, Retroid Pocket consoles target Android emulation of more recent generations, and TrimUI consoles cover the very compact segment.
Keycaps and mouse pads are also shipped to Germany. The single 6,90 € shipping rate makes combining purchases worthwhile there: above 50 € it drops to zero on those products. To decide between two machines before ordering, the handheld console comparison tool details specifications and emulated systems.
Warranty and after-sales service
A purchase delivered in Germany remains a purchase concluded with a French seller: it is the French legal warranty of conformity that applies. There is no step to take with a German reseller, as the case is handled by the shop.
An important point for a French-speaking buyer living across the Rhine: after-sales service is provided in French, by phone on 07 57 84 52 33, on Tuesdays and Fridays from 9.30 am to 5.30 pm, and by e-mail at Contact@Fun-Esports.com. Correspondence, the invoice and the tracking information are in French.
Frequently asked questions
How long does a delivery to Germany take?
The average observed time is 10 to 15 working days, from confirmation of the order to delivery of the parcel at the German address. The maximum contractual period is 30 days within the meaning of article L216-1 of the French Consumer Code. The tracking number sent by e-mail when the parcel leaves lets you follow its progress.
Do I have to pay a tax on delivery in Germany?
No. The shipment is intra-Community: no customs duties, no import VAT and no customs presentation fee. Prices are tax-inclusive with French VAT included, and nothing is owed to the courier. That is the major difference with an order placed directly with a seller outside the European Union, where those charges are added at the time of delivery.
How do I return a product from Germany?
Contact the after-sales service before sending anything: it will specify the procedure depending on whether it is a lack of conformity, a breakdown or damage caused in transit. The French legal warranty and the rights attached to distance selling in France apply to your order. For a parcel that arrives damaged, the claim must be made within 5 working days with photos.
Is payment different from Germany?
No. Germany and France share the euro: no currency conversion, no exchange fee. The amount debited corresponds to the cart total, including the 6,90 € shipping cost, and the invoice is issued by JMR-Service with French VAT. No price supplement is added after the order is confirmed or at the time of delivery.
Does the after-sales service reply in German?
This shop's after-sales service replies in French, on 07 57 84 52 33 on Tuesdays and Fridays from 9.30 am to 5.30 pm, and at Contact@Fun-Esports.com. This is worth knowing before ordering from Germany: support is designed for a French-speaking customer, with case follow-up and documentation written entirely in French.
Germany is served at a single rate of 6,90 €, with no customs and with French-speaking support. The details of the conditions are set out in our shipping policy.